Policies & Procedures
Returns and Exchanges
All merchandise must be clean, unworn, in excellent condition and in it's original packaging. Merchandise may not have been worn; shoes may not have been customized, ribbons sewn, or soiled by wearing them at home or taking them for a 'trial spin' in the studio. All returns and exchanges are inspected and approved by the owner.
*Receipts are required for ALL returns and exchanges*
If your purchase has been made within 14 days and the merchandise has not been worn, tags are attached and/or product is in original packaging, we will refund your purchase using the same credit card or method used to make your purchase.
If your purchase has been made within 30 days and the merchandise has not been worn, tags are attached and/or product is in original packaging, we will either exchange your purchase or give you store credit. Shoes returned without their original boxing will be charged a $10 re-boxing fee.
Return postage is the responsibility of the customer.
All sales are final on special orders, tights and intimate apparel. If returned merchandise is worn or in used condition, or past the maximum 30 day time period, we cannot accept the return or exchange.
Mail Order Returns
All mailed returns or exchanges need approval and a Return Authorization number from a staff member of Empire Dance Shop. Failure to do so will result in a 20% restocking fee or denied refund on Manager's discretion. All shoes returned without it's original box will be charged a $10 re-boxing fee.
Mail-Ordered pointe shoe returns with purchase elsewhere (from another dance store) will be charged a 2-% restocking fee and the $25 fitting fee. This includes shoes ordered via Foot Tracing as well as Virtual Fittings.
For mailed returns, please allow 7 - 12 business days for processing.
A special order is any item we don't carry as regular store stock. This includes made-to-order (special maker pointe shoes, certain high-end tap shoes and costumes). ALL special orders are non-refundable.
Shipping & Handling
We charge a flat rate shipping of $9.00, however this may increase based on package weight and contents. If the total of your order exceeds $50, your package will automatically be insured for the full amount.
Package insurance includes lost, misplaced or damaged packages. All refunds go through the United States Postal Service, and are at their discretion. We are not responsible for stolen packages. Tracking numbers can be provided at the request of the customer through email at the time of ordering to help prevent these incidences.
Packages that need to be shipped overnight MUST be called in before 12:00 PM PST, otherwise they will go out the following business day.
Any items which are deemed to be defective must be sent back to Empire Dance Shop either by mail or brought in-person for review with the producing Vendor. Once the item is rendered defective by the Vendor, a replacement will be sent in the same size, style and color. We are not responsible for replacement items being on back-order by the Vendor, and delayed shipping times from Vendors. Vendor replaced shoes cannot be returned or exchanged.
Fittings Without Purchase
All fittings without the intent of purchase are charged a $25 fitting fee. If you decide to purchase the shoes we fit you in within 60 days, the fitting fee will be applied to your purchase. This includes in-store and Virtual Fitting services.