FAQ's

What are your hours of operation? 

Monday to Friday: 10:00 a.m. - 5:30 p.m.

Saturday: 10:00 a.m. - 5:00 p.m. 

 

Where are you located? 

131 South Sherman Street

Spokane WA, 99202 

 

What is your contact information? 

Phone: 509-747-7808

Email: service@empiredanceshop.com 

 

What is your Return Policy? 

If there is an error with your order or the product sizing is not correct, we will gladly exchange your order if the product is clean, unworn, and in excellent condition. Merchandise may not have been worn; shoes may not have been customized, ribbons sewn, or soiled by wearing them at home or taking them for a "trial spin" in the studio. 

- In order for us to accept any merchandise for a Return, you must call for a return authorization number within 14 days of purchase. 

- In order for us to accept any merchandise for an Exchange or Store Credit, you must call for a return authorization number within 30 days of purchase. 

**All sales are Final on special orders, tights and intimate apparel. We cannot accept the return If returned merchandise is worn or in used condition. 

Our introduction to online ordering will present some challenges, so clarifying policies will enable us to avoid future issues with new customers. Empire Dance Shop thanks you for your cooperation! 

What is a Special Order? 

A special order is any item we don't carry as regular store stock. This includes made-to-order (special maker pointe shoes, certain high-end tap shoes and costumes). If we have run out of an item and need to order it for you, that is NOT a special order. If you're unsure about your order, please contact us. 

 

I don't see what I'm looking for, can I still order it? 

Absolutely! We deal with most major dance wear manufacturers and if we do not have an item in stock, we can review their current catalogs to order directly from them. If you plan to order a product that is a "special order" or a slight alteration, you must purchase the product. If you have any questions please contact us. 

 

I'm a dance teacher and am having difficulty finding what I need, do you work with studios? 

Yes! We would love to work with you to get the best products for your dancers. If you are a teacher, please give us a call/email to discuss the details. 

 

Pointe Shoe Questions: 

Do I need an appointment to be fit in pointe shoes? 

You only need an appointment to be fit if: 

- You are wanting to be fit by a particular employee. 

- You are bringing in multiple girls for a pointe shoe clinic. 

 

I can't make it to your shop, can you still fit me? 

Yes! We offer a couple of ways we can help. Either fit you from a foot tracing or we now offer "Virtual Fittings". Please check out the Mail Order shoes tab or call the shop at 509-747-7808 to set up a "Virtual" appointment. 

 

I don't see pointe shoes I want on your website, can I still order them? 

Of course! Give us a call and tell us what brand, style, size and quantity and we will order them for you at no extra charge! However, you are required to take all pointe shoes we special order for you. This includes Freed Maker Searches. Pending the stock of the manufacturer, it may take a longer time period than a regular order. Please be Patient! :) 

 

I don't live in the United States, can I still order? 

Yes! We can ship items almost anywhere by US Postal Service, UPS, FedEx. All items shipping outside the U.S. must be insured (which costs a little extra). Please note: all duties and taxes levied by the destination country are the responsibility of the customer.